REFUNDS

You have the right to cancel your order up to 14 days after receipt without giving any reason, provided the seal has not been broken. If the seal is broken, your order is final and cannot be returned. If you exercise your right of withdrawal, you have another 14 days after cancellation to return your product. You will then be credited with the full order amount, including shipping costs. Only the costs for returning from your home to the online store are at your own expense. These costs amount to approximately €7.25 per package; consult your carrier’s website for the exact rates. If you exercise your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and, if reasonably possible, in the original condition and packaging. 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, 
Then, contact your credit/debit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at trippythcmunchies@gmail.com.

Sale items
Only regularly priced items may be exchanged if defective or damaged.

EXCHANGES
Exchanges only under the conditions specified below. 
Only regular-priced items may be exchanged, and only if the items are defective or damaged. We must receive it within seven (7) business days of it being originally delivered. If you need to exchange it for the same item, send us an email at trippythcmunchies@gmail.com. Be sure to include your name and order number in the email. 

Returns Policy

How does the return policy work?

The returns policy is very simple: you contact us at trippymunchies@gmail.com or via the contact page and state that you want to return your package. Don’t forget to mention your order number.

As soon as we have received the package, we will refund the order amount due within 14 days after registering your return, provided that the product has already been returned in good order.

Why do we have a returns policy?

As a consumer, you have the right to cancel your order up to 14 days after receipt without giving any reason, provided the seal has not been broken. If the seal is broken, your order is final and cannot be returned. If you exercise your right of withdrawal and our returns policy, you have another 14 days after cancellation to return your product.

You will then be credited with the full order amount, including shipping costs. Only the costs for returning from your home to the online store are at your own expense. These costs amount to approximately €7.25 per package; consult your carrier’s website for the exact rates. If you exercise your right of withdrawal and our returns policy, the product will be returned to the entrepreneur with all accessories supplied and, if reasonably possible, in the original condition and packaging. 

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

To return your product, you must first email us at trippythcmunchies@gmail.com in order to get an RMA number. We will not process any exchanges without a valid RMA number. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.